ABOUT US

Founded in 1945, Lane Council of Governments (LCOG) is one of the oldest councils of governments. Overseen by a Board of Directors, we strive to enhance public services in Lane County and beyond. This collaborative journey includes partnerships with local governments and special districts in the fields of GIS Planning, Personnel Management, Transportation, and Senior and Disability Services. Located in the heart of Eugene, we are home to a thriving university, diverse nightlife, and access to ample recreational opportunities, from the sea to the mountains.

LCOG is committed to a work environment that values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent services to all members of our community. As part of our commitment to diversity, LCOG continues to be an affirmative action/equal opportunity employer.

We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

POSITION SUMMARY

• DIVISION: Administrative Services
• SUPERVISOR: IS Service Manager
• UNION REPRESENTATION: Employees Association (EA)
• POSITION PURPOSE: This purpose of this position is to assist users in resolving recurring hardware and software-related problems in a PC-based Local Area Networks (LAN) environment. Help ensure efficient and effective operations and service at LCOG or a specific LCOG division. This is a hands-on position, and the incumbent will be a primary technical resource for providing Tier 1 triage service and support, as well as next tier of technical support for the network and systems.

QUALIFICATIONS

Minimum

• Associate's degree
• Three years of related experience
• Experience working with networked PCs, printers, and other common devices
• Any combination of education and experience that provides the applicant with the knowledge, skills, and ability required to perform the job.
• Passing a background check is required for this position.

Preferred

• Experience with Voice over IP (VOIP) phones and software

• Experience with Mobile devices that are both Android and iOS based.

• Previous work experience in the public sector and with governmental practices and procedures.

Professional Competencies

• ATTENTION TO DETAILS: Ability to accurately complete detailed work in a fast-paced environment.
• DECISION MAKING: Ability to make decisions and elicit pertinent information relevant to your position.
• COMMUNICATION: Excellent written and oral communication skills.
• PROBLEM SOLVING: Ability to think creatively and analytically and respond to a changing environment.
• EFFECTIVE ORGANIZATION SKILLS: Organizes and maintains work environment.
• TIME MANAGEMENT: Uses time effectively.
• COLLABORATION: Must work well in collaborative teams within LCOG and with external agencies, and community members.
• ADAPTABILITY: Must be adaptive and work well within a range of team and leadership frameworks.
• RESPECTFUL WORKPLACE: Commitment to working effectively with people from diverse backgrounds, in support of an inclusive and respectful environment.